1. Information We Collect
We may collect and process the following personal data:
Information you provide directly
When you contact us via:
- Contact forms
- Telephone
- Online booking systems
You may provide:
- Name
- Email address
- Telephone number
- Details relating to your enquiry
- Appointment or booking information
- Relevant medical or health information (only when voluntarily provided in relation to physiotherapy services)
Information collected automatically
When you visit the Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on the Site
- Cookies and tracking technologies (see section 7)
This information helps us improve website performance and user experience.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide customer support
- Manage bookings and deliver physiotherapy services
- Maintain medical and treatment records where applicable
- Improve our website, services, and user experience
- Send appointment confirmations or service-related communications
- Comply with legal and regulatory obligations
We do not sell or share your data with third parties for marketing purposes.
3. Lawful Basis for Processing
We process personal data on the following bases:
- Contract – to provide physiotherapy services and manage appointments
- Consent – where you voluntarily submit information or agree to cookies
- Legal obligation – maintaining health records where required
- Legitimate interest – improving our website and responding to enquiries
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data, including secure storage, restricted access, and encrypted communication where possible.
Medical or health-related information is stored securely and treated as highly confidential.
5. Data Sharing
We may share your personal data with:
- Professional physiotherapists working with or for The Physio Dorset
- Technology providers (e.g., website hosting, email service providers)
- Payment processors (if applicable)
- Regulators or legal authorities if required by law
All third-party providers are required to maintain data protection standards.
We do not share your data for advertising or unrelated third-party purposes.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Contact enquiries: up to 12 months
- Appointment and booking data: up to 7 years
- Medical/health records: as required by healthcare regulations (usually 7–8 years)
After this period, data is securely deleted.
7. Cookies and Tracking Technologies
The Site may use cookies to:
- Analyse website traffic and performance
- Improve user experience
- Remember preferences
You can adjust your browser settings to reject cookies if you prefer. If you would like a fully detailed cookie policy, I can generate one for you.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
The Physio Dorset
Website: thephysiodorset.co.uk
Email: [your email address]
Phone: [your phone number]
(You can send those details and I will update the policy.)
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.